| Q) |
How much is your service charges? |
| A) |
We now charge 10% of total items price.
(items fee + domestic shipping)×10%
if the item price equel or less than 350CNY ,the service fee is 35CNY
More than 350CNY: (item price + domestic shipping price)×10% |
| Q) |
Which payments do you accept? |
| A) |
We accept PayPal, Western Union, MoneyBooker,Alipay and MoneyGram as our payment method.
payment >> |
| Q) |
If I were to transfer you money, what currency do you use? |
| A) |
accept any currency that supported by PayPal, and the default currency is US Dollar. |
| Q) |
How many countries are available for you to deliver our package? |
| A) |
As long as EMS can reach ,it's 182 countries so far. |
| Q) |
Which shipping do you use? |
| A) |
We choose EMS, DHL, UPS and TNT as our shipping method. Also you can choose any other international shipping method. We recommend you choose EMS cheaper, safe and fast, if you choose EMS, we can give 50% discount. |
| Q) |
When can I get my package? |
| A) |
In usual, domestic shipping will get in our place 2-3 days, international shipping by EMS will get delivery to your home 5-8days.When we get your package, will inform you at the 1st time, telling the weight and international shipping you need to pay, after you pay, we send the package to you at that day and show you the tracking No. |
| Q) |
Is there any insurance for my package? |
| A) |
If you need insurance, you can buy 5% insurance of total price (items price +domestic freight + international freight + service price + PayPal price), so we can help you on insurance claim with insurance company in case of loss or damage.
For other uninsured parcels, please keep in mind that you are at your own risk! This is why
We’d like to recommended and traceable shipping method for all shipment. You should email to our customer service immediately after you finished order process. |
| Q) |
I bought multi-items from same seller, how did the seller charge the domestic shipping delivery fees? |
| A) |
The fee are charged according to the items weight and location from receiver. In most case the domestic shipping fee could combined, and some times you need pay a little more domestic shipping fee for multi-items. It’s according the items weight |
| Q) |
Can I cancel my order? |
| A) |
If the order has not been processed, we can refund to you (except the PayPal's handling charge). If the order is under handling, cancellation is not available, For any question, please contact our customer service immediately. |
| Q) |
Is there any minimum order I must get? |
| A) |
calculates the service fee by the goods price, no minimum orders you must get. |
| Q) |
What's about package lost or damaged during international shipping? |
| A) |
Only on condition that the package have insured ,we will bear full responsibility for the consequences. |
| Q) |
If some items or the package confiscation or disposal of items by custom due to violation of import/export law. |
| A) |
will not be liable in the case of confiscation or disposal of items by custom due to violation of import/export law. |
| Q) |
I never received my order? |
| A) |
We apologize if your order does not arrive within the estimated delivery time frame. Most orders contain tracking information to confirm delivery status. If information is available for your package, please track your order using the information provided in your shipping confirmation email.
Occasionally, package, may become lost in transit, delivered to an in correct address, or left with some one who has accepted the package on your behalf such as a family member, neighbor, co-worker, or building manger. Packages may also be left at your front door, garage, or tucked behind bushes out of plain view. |
| Q) |
Which site you can purchase? |
| Q) |
Does any product you can help to buy? |
| A) |
can help you buy almost all kind of product from taobao.com and from other China online store, but we keep the right to decide which product not to buy for risk factors. |
| Q) |
I'm in China but don't have a Chinese credit card, may I enjoy your service? |
| A) |
Yes. us can help you buy product from taobao.com no matter where you are. And we will ask seller to send your commodity directly to your address. The cost of this service is 10% of the total transaction. |
| Q) |
When can I get my package? |
| A) |
In usual, domestic shipping will get in our place 2-3 days, international shipping by EMS will get delivery to your home 5-8days.When we get your package, will inform you at the 1st time, telling the weight and international shipping you need to pay, after you pay, we send the package to you at that day and show you the tracking No. |
| Q) |
I am old customer, how about the discount? |
| A) |
I am sorry to tell you that we can't. We treat all clients equally. And also that's a rule of our company. What's more, our service fee is 10% of total your item's value, it`s low enough. |
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On-Line Service
Leon
Bluer
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