Customer Instruction

1) Domestic shipping fee: If you buy multiple items from the same seller, you can save on domestic shipping.only receive one-time shipping fee,But As The Seller Set The Freight With Commodity Overweight And Other Issues, Shipping Might Be Discrepancies; We Will Adopt To take principle Making Addtional Shipping Fee Will Receive On The Second Payment While you submit the waybills.

 

2) Happybuy Service Fee: 5% of (items fee + shipping costs). Without Minimum Service Fee For per parcel.

 

3) Handling charges for different payment methods:

 

Recharge Methods

Accept Currency

Bank Service Charge 

Paypal

USD EUR AUD SGD

4%+0.3USD/Thansaction

   Western Union  

USD EUR AUD SGD
Free
Money Gram
USD EUR AUD SGD
Free
Bank Of China(T/T)
USD EUR AUD SGD
1‰+150CNY
Web Money
USD
2%

 

: Free means the bank will charge that, agencytaobao.com won’t charge you any bank service fee.

 

4) Freight charges&Discount:

 

Express

Charge&Discount

EMS

40% off

China Postal

NONE

Hongkong Postal
NONE
DHL
Contact Us
TNT
Contact Us
Special Airline
Contact us

 

5) Exchange Rate: Based on the exchange rate announced by the Bank of China, Our exchange rate currently: 1CNY=0.156USD, 1CNY=0.213SGD,1CNY=0.108EUR,1CNY=0.17AUD

 

2. Time:


 1)  Arrival of goods to Happybuy: Usually takes 3-5 days after we purchase.

 

 2)  Shipping date: After you submit delivery and pay for it.

 

 3)  International delivery time: Normally, EMS takes 5-10 days, Air parcel 15-35 days.

 

3. Service:


 1)  We Do Not Have Mini Service Fee,And there is no minimum order requirement.

 

 2)  Virtual goods: We do not accept this kind purchase, which includes gift cards, game tokens, etc. due to illegal practices.

 

 3)  Quality of goods: We will verify size, quantity, colour, pattern of the goods, but we are not responsible for quality.

 

 4)  Electronic products: We can only verify the appearance and model.

 

4. Customs:


 1) We guarantee clearance at Chinese customs, and we will bear responsibility for all problems associated with Chinese customs.

 

 2)  Destination customs: If there are tariff requirements or confiscated goods in your country, we cannot be responsible for damage or loss.

Next
livechat