Happybuy Electronic Network Service Co.,Ltd(Guangzhou Office)
Service Hotline:+86-020-82284069
Address:181# GangWan Road HuangPu District GuangZhou City China
Zipcode:510000

English & Chinese Support

Sales Department Tel:+86-020-82284069-601
Coustomer Consulting Email:service@agencytaobao.com
Online Chating Msn:service@agencytaobao.com

Complain&Solution&Suggestion Support

After-Sales Service&Solution(Exchange|Refund|Feedback|Others}:afterservice@agencytaobao.com

Suggesttion(Website|Handing Processing|Shipping|Others): advise@agencytaobao.com

happybuy Complaints & Claims email: after-service@agencytaobao.com

Customers’ Complaints: 

 
   The following information should be included when you submit your complaints

- Name of your customer staff

- What happened?

- What do you expect us to do for you?

     Our assistants will respond during working hours.    

     (Our working hours are 10a.m. to 19 p.m (CST: China Standard Time), Monday to Saturday.)

Accident Claims:

  If you receive a wrong size/color/pattern/quantity, a wrong parcel, a damaged item, lost item, etc, you can file a claim within three working days after receiving your item. Late claims will not be accepted.  

Please note that the final delivery date is subject to the exact final delivery date on the tracking website.

 
   The following files should be attached in your email to after-service@agencytaobao.com  

- Pictures (If there is a wrong or broken item, you should provide us with detailed and clear pictures.)

1. Picture of your parcel or item;

2. Picture of the happybuy INVOICE (see below)

3. Picture of item's bar code

Note: Please reserve the important documents in your parcels, such as: Happybuy INVOICE, bar code of your items, waybill. If you have any problem with your parcel, you should provide these documents to help us to check!

What’s happybuy’s return policy?  

agencytaobao.com is committed to eliminate all your worries of the international online shopping.

In order to ensure your shopping convenience and safety,every process that you shop on happybuy has a corresponding standard.Including Return and exchange items.

Shipping errors, defective or damaged goods

        When you receive the goods at these problems occur, Please take pictures together after the goods and packaging, Just Sent email with The digital photos and a deｓｃｒｉｐｔion of the relevant circumstances to service departments: after-service@agencytaobao.com,We will reply you answer after process!

        Since we are a purchasing agency, not a seller or a manufacturer, we cannot accept returns of an item unless you have received an incorrect or damaged product. If there is something wrong, please contact our customer service within 3 days upon receipt of parcel. Overdue items will not be accepted.

        Note: On these conditions, we don’t accept your returning:

A. goods had been replaced, the original appearance of change, or parts missing;

B. Been Opened of items, such as packages, CD, DVD, cassette, etc.;

C. No original proof of purchase of goods.

D.The clothing is the same as the details of seller display, but the clothing brand is different.

E.The letter location printed on the clothing has a few centimeters deviation.

How do I return an item?

  Frist Step:If items are damaged or incorrect, please contact us by email to after-service@agencytaobao.com within 3 days upon receiving your order.

  Second Step:After Happybuy Receive Your Application,Will Communicate With China’S Seller.While They Accept Return Or Exchange.Our Coustomer Servicer Will Contact You By Email And Let You Know Returning Details.

  Thrid Step:When you receive your order, you have up to 7 days to return your products. All returned items must be in brand-new condition, unused and with original tags. They must be in the same condition as they were originally dispatched from happybuy. You must contact us by email to confirm which items are being returned, and you will be responsible for return shipping. Any free gifts associated with an item must be returned together. Please return items to the following address along with a note containing your information and the reason for return.

Name: Mrs Wu
Address: #181 GangWang Road Huangpu district
City: Guangzhou
Country: China
Post Code: 510000
Telephone: 020-82284069

Note:

1)Please tell us the tracking number after mailing your item. Make sure to include your name and phone number in your return package.

2)For returned merchandise, please be sure to return back to Happybuy within the limit period Of seller promised. At the same time, as the international returned period requires considerable time (usually have to wait a month or more), so please be patient in the process returned, Happybuy will keep you informed of progress returned

When will I get the refund after I returned goods?

After receiving your returned goods, we will issue a refund to your account within three working days if there are no further problems.